There are situations where it may happen that no organization is linked to your account. A screen will appear with the error message No organizations found.
See which solution is needed for your situation:
Situation | Possible cause | Solution |
You’ve always had access to use the Priva cloud services for this organization, but that access is no longer available. | The administrator of the organization has removed you from Access Control. | If you shouldn’t have been removed, ask the administrator to invite you again via Access Control.
After clicking the link in the invitation email, please don't create a new account. Instead, you can choose to sign in with the account you already have (Azure AAD account or Priva account). This account will then be re-linked to the organization. |
Despite accepting the invitation and creating an account (via AAD or Priva account), you don’t have access to use the Priva cloud services for this organization. | After accepting the invitation and creating an account, your account wasn’t linked to the organization (e.g., due to poor WiFi on a mobile device, power outage, or an incident at Microsoft or Priva cloud services). | Click the link in the invitation email again. In the next step, please don't create a new account; instead, you can choose to sign in with the account that was already created (Microsoft Azure AD or Priva account). This account will then still be linked to the organization. |